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1. These Terms
1.1 What these terms cover
These Terms and Conditions (the “Terms”) govern the supply of Enfashion’s jewellery products (the “Products”) to you (the “Customer”) when you place an order through our official website or authorised sales channels.
1.2 Why you should read them
Please review these Terms carefully prior to submitting your order. By placing an order with Enfashion, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, as well as our Privacy Policy and Shipping Policy (incorporated herein by reference). These Terms outline key information including: Enfashion’s identity, how we will fulfill your order, rights to modify or terminate the contract, procedures for addressing product issues, and other important obligations and protections for both parties.
2. Information About Us and How to Contact Us
2.1 Who we are
We are Guangzhou Weita Jewelry Limited, a company registered in China, GuangdongProvince. Our registered office address is China, Guangdong Province, Guangzhou Liwan District, Baoyuan Road No. 82, 2nd Floor.
2.2 How to contact us
You can reach our customer service team through the following channels: Telephone:+8615024537039 or by submitting a query here or by writing to us at China, Guangdong Province, Guangzhou Liwan District, Baoyuan Road No. 82, 2nd floor.
2.3 How we may contact you
How we will contact you. If we need to get in touch with you, we will do so either by telephone or via written communication to the email address or postal address you supplied during the order process.
2.4 “Writing” includes emails
For the purposes of these Terms, the words “writing” or “written” include communications sent via email, as well as formal written correspondence.
3. Our Contract with You
3.1 How we will accept your order
Our acceptance of your order is confirmed when we send you an order confirmation email. At this point, a legally binding contract is formed between Enfashion and you.
3.2 If we cannot accept your order
Should we be unable to fulfill your order, we will notify you in writing via email from our customer service team and will not charge you for the product. Reasons for non-acceptance may include (but are not limited to):
The requested jewellery product is out of stock;
The product fails our rigorous jewellery quality control standards;
Unforeseen resource constraints that were beyond our reasonable planning;
Errors in the product’s pricing or descriptive information.
3.3 Your order number
We will assign a unique order number to your purchase and include it in your order confirmation email. Please reference this order number when contacting us regarding your order, as it will help us assist you more efficiently.
3.4 International shipping restrictions
Enfashion offers worldwide shipping to all countries and regions across the globe. While we strive to fulfill every international order, in extremely rare cases, delivery may be restricted due to local legal regulations, import policies, or safety-related sanctions specific to your destination. If such a situation arises, our customer service team will promptly notify you, provide a full explanation, and offer alternative solutions (e.g., order cancellation with a full refund) as appropriate. For detailed shipping information, including delivery timeframes, shipping fees, and customs-related guidance, please refer to the “Delivery & Returns” page on our official website or contact our customer service team.
4. Our products
4.1 Products are manufactured with advanced equipment and certified for safety and reliability.
The production equipment all adopts the most advanced machines, such as vacuum electroplating furnaces, high-temperature cleaning furnaces, high-temperature drying furnaces, and nano anti-oxidation coating technology, etc. We have patent certificates, production certificates, environmental protection certificates, and EU inspection certificates, ensuring safety and reliability. We are certified by the European Union(EU) that all of our products are nickel free and hypoallergenic, and we are also an ISO9001-2000 Certified Factory.
4.2 Provenance of materials
For purchases of products which include stainless steel, we guarantee that our stainless steel are 316L stainless steel, which has the characteristics of high color retention. The material is relatively hard, not easy to deform, and less likely to cause allergies.
For purchases of products which include brass, we guarantee that our brass are environmentally friendly brass, combined with the coating technology, can achieve a color retention effect similar to that of stainless steel. The color of the gold plating is bright and dazzling, and maintains its luster for years without easy discoloration.
For purchases of products which include Sterling Silver，we guarantee that the sterling silver has a relatively soft texture. It is characterized by being less likely to cause allergies and having highsafety.
For purchases of products which include diamonds, we guarantee that they are High-end custom cultured diamonds, incude cubic zirconia, moissanite, natural diamonds, Swarovski diamonds. They will not turn black and have a dazzling fire color.
For purchases of products which include pearls, we guarantee that all of them use Swarovski pearls, as well as high-quality pearls within the industry, natural fresh water pearls, and shell pearls.
5. Your Information
We value your privacy. We will only process and use your personal information in accordance with our [Privacy Policy]. Please review that policy to understand how we collect and protect your data.
6. Billing AndAccount Accuracy
Order Acceptance: We reserve the right to decline any order. At our discretion, we may limit or cancel quantities purchased per individual, household, or order. This includes multiple orders under the same account, credit card, or shipping address. Notification: If we modify or cancel your order, we will attempt to notify you via the email, billing address, or phone number you provided during checkout. Reseller Restriction: We reserve the right to restrict or block orders that appear to be placed by unauthorized dealers, resellers, or distributors.
7. OptionalTools
We may offer access to optional third-party tools which we neither monitor nor control. These are provided without any warranties or endorsements. Any use of such tools is at your own discretion and risk. Future services or features released on this site will also be subject to these Terms.
8. Third-Party Links
For your convenience, our website may include links to third-party sites or services. Please note that these are not under our control. Enfashion is not responsible for the content, accuracy, or reliability of any third-party materials.
We are not liable for any damages or issues arising from your use of third-party websites or the purchase of their products. It is your responsibility to read and understand their terms and conditions before interacting with them. Any concerns regarding third-party offerings should be directed to the third party involved.
9. User Comments, Feedback And Other Submissions
We love hearing from you! However, please note that by submitting any ideas, suggestions, or feedback (collectively, “Comments”) to Enfashion, you agree that we may use, edit, and share them at any time without restriction or compensation to you. We have no obligation to keep Comments confidential or to respond to them. To maintain a safe community, we reserve the right to remove any content that we find inappropriate, illegal, or offensive.
When posting, you agree to the following: Your Comments will not violate the rights of any third party (including intellectual property or privacy). Your Comments will not contain viruses, malware, defamatory, or obscene material.You will not impersonate others or provide false contact information. You are exclusively responsible for the content and accuracy of your posts. Enfashion is not liable for any Comments submitted by users or third parties.
10. Accuracy of information
From time to time, information on our website or within our Service may contain typographical errors, inaccuracies, or omissions. These may pertain to product descriptions, pricing, promotional offers, shipping charges, delivery estimates, or product availability.
We reserve the right to rectify any such errors, inaccuracies, or omissions at any time without prior notice. This includes the right to update information or cancel orders if any details in the Service or on any associated website are found to be inaccurate, even after an order has been submitted.
We do not commit to updating or revising information on our site except as required by law. Please do not assume that a lack of a “last updated” date means all content is current.
11.Usage Restrictions
In addition to other restrictions outlined in these Terms of Service, you are strictly prohibited from using the site or its content for any unlawful purpose, to solicit others to perform illegal acts, or to violate any international, federal, or local regulations and laws. You may not infringe upon our intellectual property rights or the rights of others, nor may you harass, abuse, insult, harm, defame, or discriminate against any individual based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
Furthermore, you agree not to submit false or misleading information, upload malicious code or viruses that could affect the Service’s functionality, or collect the personal information of others without authorization. Any engagement in spamming, phishing, scraping, or bypassing the security features of the Service is strictly forbidden. We reserve the right to terminate your access to the Service immediately for violating any of these prohibited uses.
12. Accuracy of billing and account information
Enfashion reserves the right to refuse any order submitted to us at our discretion. We may, in our sole judgment, limit the quantity of products purchased or cancel orders on a per person, per household or per order basis. Such restrictions shall apply to orders placed under the same customer account, paid with the same credit card, and/or orders associated with the same billing and/or shipping address, whether placed by the same individual or a third party acting on their behalf.
In the event that we modify or cancel your order for any reason, we will use reasonable efforts to notify you promptly via the email address, billing address and/or phone number you provided during the order submission process. We also reserve the right to limit or prohibit any orders that, in our sole discretion, appear to be placed by unauthorised dealers, resellers, distributors or any party purchasing for commercial resale purposes.
You agree to provide current, complete and accurate purchase and account information for all transactions made through Enfashion’s official e-commerce platform. You further agree to promptly update your registered account details—including your email address, credit card information (such as card numbers and expiration dates)—to ensure we may process your transactions efficiently and contact you as necessary for order-related updates and communications.
13. Payment Types
enfashionjewelry.com accepts the following payment options:
- T/T payment
- Google pay
- Apple pay
- VISA
- Mastercard
- Paypal
- JCB
- UnionPay
14. Price Adjustment
Prices are subject to change at any time. We reserve the right to cancel orders that have incorrect prices from any technical or administrative errors that may occur on our end.
15. Discounts and Promotions
From time to time, Enfashion may offer exclusive promotional discounts and special offers. Enfashion’s promotions are exclusively available on our official website (www.enfashionjewelry.com) and subject to stock availability, with validity restricted to a specified date and time period as clearly stated in the promotion details. If a promotional code is required to claim the offer, the code must be entered accurately during the checkout process—discounts will not be applied retroactively if the code is omitted or entered incorrectly. Promotional offers cannot be combined with other discounts, coupons, or loyalty program benefits (if applicable), and are not valid for orders placed prior to the promotion’s start date. Only one promotional code may be redeemed per individual order transaction. In the event that an automatic discount is active on www.enfashionjewelry.com (e.g., site-wide sales, flash deals), customers will not be able to apply an alternative promotional code—including codes associated with Enfashion’s loyalty program (if applicable). Additionally, sale items labeled as “Final Sale” are ineligible for return, exchange, or refund, in line with our Returns Policy.
16. PRODUCTS AND SERVICES
Online Exclusives & Availability: Certain products or services may be available exclusively online. These items may have limited quantities and are eligible for return or exchange only as defined in our [Refund Policy].
Visual Accuracy: We strive to display product colors and images as accurately as possible. However, we cannot guarantee that your device’s display will perfectly reflect the actual colors of the products.
Right to Limit Sales: We reserve the right to limit the sales of our products or services to any person, region, or jurisdiction at our sole discretion. We may also limit the quantities of any item offered.
Modifications: Product descriptions and pricing are subject to change at any time without prior notice. We reserve the right to discontinue any product or service at any time.
Disclaimer of Expectations: While we aim for excellence, we do not warrant that the quality of any products or information purchased will meet your personal expectations, or that all functional errors in the service will be corrected.
17. Eligible for Free Shipping Exchange (Quality Issues):
During the 3-month warranty period, if the product has a manufacturing defect (confirmed by Enfashion’s quality inspection), we will provide a free round-trip shipping exchange service. You may choose to replace the defective product with an identical item or another jewellery piece of the same price point and comparable quality. All round-trip shipping costs for the exchange shall be borne by Enfashion.
18. No Exchange for Non-Quality Issues:
Exchange requests will not be accepted if the product damage is caused by: Human error (e.g., accidental drops, collisions, improper wearing); Misuse, abuse, neglect, or failure to follow care instructions (e.g., exposure to harsh chemicals, water, or extreme temperatures); Unauthorized modifications, repairs, or alterations to the product; Normal wear and tear (e.g., minor scratches on metal surfaces, gradual fading of plating, or stretching of elastic in beaded jewellery due to daily use). This warranty does not cover lost or stolen items (no replacement or refund will be provided for such cases).
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